R&D Specialist — WordPress

Research and Analysis:

• Conduct thorough research on user needs and preferences, staying up-to-date with industry trends and market demands.
• Analyze competitor products, identify their strengths and weaknesses, and use this knowledge to inform our development process.
• Discover and document interesting use cases, features, and enhancements based on user feedback and market research.

Product Design Collaboration:

• Work closely with the product design team to brainstorm and contribute to the creation of a beautiful user experience for product.
• Provide insights and suggestions for improving the visual design, usability, and overall user interface of the plugin.
• Collaborate with designers to ensure that user requirements and research findings are incorporated into the design process effectively.

Development Support:

• Collaborate with our development team, providing insights and guidance during the development process.
• Help translate user requirements and research findings into clear specifications and actionable tasks.
• Assist in troubleshooting technical issues and providing solutions to enhance the overall functionality and user experience.

Quality Assurance and Acceptance Testing

• Participate in the quality assurance process, conducting thorough testing to ensure the product meets high standards of performance, usability, and compatibility.
• Collaborate closely with the development team to address any issues or bugs that arise during testing.
• Continuously monitor and evaluate the product’s performance, comparing it with competitor offerings, and provide recommendations for improvements.

User-centric Approach:

• Use your experience in building websites as a freelancer or agency team member to relate to user needs and challenges.
• Act as a user advocate, testing the product from a user’s perspective and ensuring it meets their requirements and expectations.
• Leverage insights from user feedback and competitor analysis to drive continuous improvement and innovation within product.

User Support:

• Monitor support channels to identify areas where users need assistance, get confused, or require improvement.
• Provide timely and effective support to users whenever needed, addressing their queries, troubleshooting issues, and guiding them through the product’s features and functionality.
• Collaborate with the support team to gather user feedback, identify common pain points, and suggest improvements to enhance the user experience.

Marketing Support 

• Participate in the social media and community to engage and support our users.
• Create visually appealing demos and landing pages to showcase newly developed features and functionality of product.
• Collaborate with the marketing team to provide input and insights for promotional materials and campaigns related to the product.
• Help write documentation and effective changelogs to communicate updates and new features to users and stakeholders.

Agile Methodologies:

• Learn and adopt agile methodologies for efficient project management.
• Write user stories, detailing the functionality from a user’s perspective, to effectively communicate requirements to the development team.
• Manage and maintain the Jira board, ensuring that user stories, tasks, and bugs are accurately captured and tracked throughout the development lifecycle.
• Collaborate with cross-functional teams in sprint planning, backlog grooming, and daily stand-ups to ensure alignment and progress.